News2 mins ago
Has anyone had any problems returning clothes to Debenhams? A work colleague wore a new cardigan on Friday and later that day noticed the seam on the shoulder had started to come away, leaving a big hole. She didn't have the receipt with her but took the top back and was told they wouldn't refund it, exchange or anything because the top was fine when she bought it. When she asked how they knew it wasn't like that in the shop, they insisted they check ALL their products. I've had a quick look on their website and their policy states they will take items back in a 'saleable' condition. So if for example you bought a pair of shoes and on the first wear, the heel came off, Debenhams wouldn't refund you because they'd argue the heel was intact on purchase!! Mt friend wouldn't mind too much but this top cost her �60! It's so ridiculous!
Dot, can you shed any light on this?
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I sympathise. I have been very frustrated with Debenhams. Every now and again I go to a large Debenhams to shop and sometimes want to return things (don't always have time to try things on with two little ones in tow). My local Debenhams won't refund or exchange them though because they don't have the same concessions. I have had a problem with this even with broken shoes (although to be fair I didn't have my receipt) - I was told my branch didn't stock them (although they were a Debs own make) and so there was nothing they could do, I would need to go back to the larger store. At a 60 mile round trip for a faulty item, I find that frustrating!!