Quite Surprised By This

[thelewisgang]

Following on from the combi microwave saga, the last time I contacted Haden, I expressed my disappointment that no reply contained an apology when the wording was wrong on their website. That was a week ago and I never had a reply, not that I was expecting one, quite honestly. 

This afternoon I receive this email....not sure if they expected me to carry it to wherever to send it back.  I have politely replied telling them I received the full refund from Lidl 

"We will send you a pre-paid returns label/QR code for the item, and once received, and refund you upon receipt.

Please kindly confirm the following information

 Full UK address

Mobile number"

 

[Canary42]

Report it to ASA.  I did once and the advertiser got a warning not to repeat or prosecution would follow.

[barry1010]

That's a good result from Haden. The prepaid label means it would be returned by Royal Mail or courier at no cost to you. Even RM collects goods from private addresses these days.

I know you already had a refund from Lidl but I'm quietly impressed that Haden were prepared to refund you too.

[barry1010]

I can't remember who made the mistake re  convection.  Was it Haden or Lidl?

[thelewisgang]

Barry. It was Haden's description on their website. When I questioned it after my purchase they promptly corrected it. Luckily I took a screenshot of the original wording.

I am now hoping the Panasonic combi I have just ordered from Hughes which is being delivered tomorrow, will serve me well. Almost identical to the one I bought 8+ years ago which recently went to the household refuse centre 

[barry1010]

Panasonic is a good name, I was very happy with my Panasonic combi microwave, lasted at least 12 years of very regular use. 

Careful how you open this new one, lewis!  Don't go at it hammer and tongs, just in case 😉

[barry1010]

Has it arrived?

[thelewisgang]

Indeed it has Barry and it is perfect.  The settings are similar to the old Panasonic that served me well for many years. Why I didn't choose this one at the beginning I will never know. I am happy now ☺.  Thanks again for your help 

[barry1010]

Thanks for letting me know.

Now, about that air fryer you're thinking of buying....😁

[thelewisgang]

I will pass on that Barry. I do have another shopping post to make in the next few days so you will see my name crop up again. Not as complex as the combi microwave

[barry1010]

Can't wait 😊