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Gloella.com

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windywillow | 09:56 Sun 26th Jun 2022 | Shopping & Style
15 Answers
Has anyone bought anything from gloella.com?

On Friday 24 June I ordered a toilet brush online. The website kept defaulting to the colour Orange (I want White) and so I tried to change it, twice, before it accepted the change.

I then found I'd bought and paid for 3 brushes. I immediately emailed to explain what had happened and got an automated reply, thanking me for my email.

I emailed them again, on Friday night, explaining what had happened and reiterating the fact that I only wanted 1 brush. This morning I've received an email stating all 3 brushes have been dispatched.

The website had glowing reviews, but having done a further search this morning, I've found all negative reviews on TrustPilot, saying they are scammers, liars, can't be trusted, don't refund and so on.

I phoned Santander this morning and they say they can't do anything until I receive the goods and go through the proper channel of returning them for a refund, but looking at the genuine reviews, it doesn't sound likely I will get my refund. I know it's my own stupid fault for believing what's said on the website. Any advice please?

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Can't find their address or telephone number on their website, they are not abiding by UK consumer laws. I would not buy from them.

Do as Santander has advised, hopefully you will be able to return the unwanted items and get a full refund
Why on earth would you buy something like a toilet brush online? Are there no supermarkets or an Argos near where you live?
And have you seen the price??!!!
I buy almost everything online, some people live a long way from shops or simply can't get out and about. I do so because there is far more legal rights if something is not as it should be.
Question Author
Thanks for replies all.

This particular toilet brush is not the normal bristle-type...it's silicone, poo doesn't stick to it, it's compact, easy to clean and more hygienic than a normal brush.

I already have one (this is how I know all this) and want a second for an en-suite which will shortly be built.

Original was bought off eBay and the silicone is not as pliable as this one sounds though. Hence why I was willing to pay more for it.
You don't need to explain your buying choices, Windy
They've got a facebook page - although it doesn't look very active. You could try messaging them on there.
I've taken a look at the Gloella.com website. Its layout is identical to one that I've seen many times before when people here have asked "Is site so-and-so safe?" and I've invariably ended up answering in the negative. So that alone started alarm bells ringing in my head.

Their home page states, "For the past 4 years we have been bringing the most unique products & gift ideas to the UK". Even ignoring the lousy English ("most unique"?), I find it hard to work out how they've been trading for the past four years when the gloella.com domain name wasn't even registered until May 2020!

Further, it was registered through a company called 'Domains By Proxy', which is an anonymising service that's used to keep the identity of the registrant secret. (No legitimate company would ever have need of such a service).

The site itself was put together using the services of GoDaddy, which is a perfectly legitimate company but not the way that large businesses usually go about getting their websites designed.

Unless you can eventually persuade Santander to reimburse you, I fear that you've probably lost your money.
Question Author
Thanks all.

Chris, I know I should've checked this out before purchase, I was silly to believe the reviews on their webpage. Lesson learned. Santander have told me to return the goods (if they arrive) so I'll take it from there.

Years ago I was caught out with an online purchase. Bank refunded me that time. Might not be so lucky this time, but fingers crossed.
Question Author
237SJ, I've looked on FB but can't see a way to send a message.

I've looked at my OH's page as I'm not on there, perhaps I'm doing it wrong. :0(
Under the name on their fb page the blue bar with message written across it.
Just tap it. You will be taken to messenger where you a type a message or several messages.
Question Author
Sorry for the late reply, I've been out all afternoon.

That's really strange - I can't even find them at all on FB now!
Question Author
Great, thanks Sharon. I'll try messaging them.
Question Author
Message sent. (Insert 'thumbs up' sign here). :0)

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