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HELP - ANY AMAZON SHOPPERS OUT THERE!!

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LoftyLottie | 22:57 Mon 19th Nov 2012 | Shopping
17 Answers
I need to contact Amazon regarding an electrical item that has arrived without an instruction manual or guarantee. I cannot find any link on the Amazon website to a phone number or an email address so I can communicate with them. Any ideas please?

Ta.

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020 7084 7911 for Customer Service

(or 0800 4961081 might work as a free call)
23:04 Mon 19th Nov 2012
020 7084 7911 for Customer Service

(or 0800 4961081 might work as a free call)
if you go into your account and click on the order you will usually find a link to 'report a problem'. The retailer of the product you bought is the first port of call, not Amazon. Amazon will however act as mediator if there is a problem but you must approach the retailer first.
Question Author
Thanks both!
there's this page

http://www.amazon.co.uk/gp/help/customer/display.html/ref=cs_gateway_pop_top_damage?ie=UTF8&nodeId=1161016#damaged

including contacting the manufacturer directly, if that fits your case
Lofty... put the bread in the slots at the top and push down the lever...
Question Author
Amazon is the seller and the dispatcher so I will use the number Dave has given tomorrow. I can't find 'Report a Problem' anyway against that order.
Question Author
LOL Snags - iriot!!
Question Author
Thanks jno. I love the way that Amazon says contact the manufacture direct. If the contract is with the retailer they should sort it. A cop out for Amazon.

Fortunately I know how to use a toaster now, thanks to Snags^ ;o). I just need a guarantee.
Question Author
Now all the words are going off the page.......................................
well, they should sort it, but in practice it might just be easier to get on the phone to the manufacturer if it's in this country.
Are we not supposed to be boycotting Amazon?
Question Author
Thanks sir.prize.

Sibton. If we boycotted all the multinationals that are using our tax system to their advantage with clever accountants (including UK companies!) then I am afraid we would never buy anything ever again!! ;o)
Question Author
Sunny Dave. Tried your 0800 no. successfully. Guarantee problem is fine. I will phone manufacturer to see if there is a more comprehensive instruction leaflet/manual than Amazon appear to have sent.

Snags, if you are looking in. The toast was successful. I shall now throw out my long toasting fork.

http://www.gwoltal.myfastmail.com/files/Marshmallow

x
Lottie, depends what it is but a lot of electrical items don't come with instruction manuals anymore. Quite often you have to go online to download the instructions if you want them.
Question Author
Hi Evian

Thanks for that. I have, however, just phoned the manufacturer (3M) and the only instructions are the simple leaflet that was sent with the item (air filtration unit). They also confirmed I have a two year guarantee wtih them even though I bought it through Amazon (much cheaper)

AB is great when you have a real question, as well as for CB, etc ;o)
Question Author
I have awarded Sunny Dave with the best answer, was a difficult decision, but I used his free telephone number ;o)

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