SIGN UP

faulty mattress

Avatar Image
queenio | 11:18 Sun 04th Nov 2012 | Shopping
5 Answers
I have taken delivery of a faulty mattress for the second time. Is it tricky to get your money back, or easier to ask for yet another replacement? Many than ks.

Answers

1 to 5 of 5rss feed

Best Answer

No best answer has yet been selected by queenio. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.
How confident are you that they would deliver a 3rd replacement? Personally, I'd ask for my money back, if they hum and haw about it quote the Sale of Goods Act.
I hope someone will come along and give you the right wording.
Let me guess ... Dreams?
Question Author
No, not 'Dreams' It was bought from a warehouse, close by, on a business park, but it still cost nearly £200, and it's only a single bed.
Why don't you send a letter to the Head Office, (with a copy to the Registered Office if that is different) - send both by Recorded Delivery and of course keep a copy yourself. Tell them in fullest details exactly what has happened and say that you have now lost confidence in their ability to supply a bed which is fit for the purpose. Say that unless they supply a non-faulty mattress within seven days you will repudiate the contract and require the immediate return of your money on the eighth day. You could also tell them that if your money is not forthcoming you intend to commence County Court proceedings to recover your money and that if it becomes necessary to do so you will also claim all costs and expenses, telephone calls etc., and a sum suitable to compensate you foinconvenience and disappointment.
Question Author
Thank you, Vivkins, for your very full and informative answer.

1 to 5 of 5rss feed

Do you know the answer?

faulty mattress

Answer Question >>