Editor's Blog1 min ago
No best answer has yet been selected by queenio. Once a best answer has been selected, it will be shown here.For more on marking an answer as the "Best Answer", please visit our FAQ.
Why don't you send a letter to the Head Office, (with a copy to the Registered Office if that is different) - send both by Recorded Delivery and of course keep a copy yourself. Tell them in fullest details exactly what has happened and say that you have now lost confidence in their ability to supply a bed which is fit for the purpose. Say that unless they supply a non-faulty mattress within seven days you will repudiate the contract and require the immediate return of your money on the eighth day. You could also tell them that if your money is not forthcoming you intend to commence County Court proceedings to recover your money and that if it becomes necessary to do so you will also claim all costs and expenses, telephone calls etc., and a sum suitable to compensate you foinconvenience and disappointment.