One bottle in a 4 x 2ltr pack of wster leaked in my delivery tonight.
I was refunded 1/3 of my bill...everyyhing that got wet/soaked.
How very kind of them ;)
Have had a similar experience with the Co-op. Dropped a bottle of wine in the store and they didn't think about charging me. Also bought some prawns that I thought were past their best. They gave me my money back and also gave me a bottle of wine.
I knocked over a display of glass candles in Morrisons. I was desperately trying to stop them from falling. No one in store blinked an eye lid. They just picked them up with me standing there like a naughty child apologising.
Amazingly none of them broke. A few hit me on the head though.