Missing Persons Found - Continued

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wolf63 | 15:55 Fri 10th Jul 2015 | News
25 Answers
This is a small update from Police Scotland, will see if I can find a link to a news story once I have drugged and fed my employer.

Police Scotland
36 mins ·


Statement from the Chief Constable, Sir Stephen House:

Firstly I want to apologise to the families of John Yuill and Lamara Bell and to the people of Scotland for this individual failure in our service. Everyone in Police Scotland feels this most profoundly. The details given below have been shared with both families but I feel it is right that we also make them public.

I completely understand the level of concern being raised about the circumstances surrounding the handling of the incident of the crash near the M9 slip road at Bannockburn, and in particular, Police Scotland’s response to information received. That we failed both families involved is without doubt.

However, I want to make clear to members of the public, and all those who have rightly expressed concern, that the mistakes made in not responding to the call from a member of the public on Sunday 5th July arose because the information received was not entered onto our systems.

We know that just prior to 11.30am on Sunday 5th July 2015 a member of the public contacted Police Scotland via the 101 system to report that they could see a vehicle down an embankment near the M9 slip road at Bannockburn.

All callers to 101 receive an electronic options menu. This call was answered within 6 seconds following that message by an experienced officer and the relevant details were given by the caller.

For reasons yet to be established this call was not entered onto our police systems and not actioned out to operational teams in the Stirling area to respond and trace the vehicle.

Shortly before 10am on 8 July, 2015 a second call was made to Police Scotland via the 101 system. This call was answered, recorded and allocated to operational teams who located Mr Yuill and Ms Bell within their car.

Police Scotland are legally constrained from giving any detail into an incident if it is referred to the Police Investigations and Review Commissioner (PIRC), as this incident rightly was.

As the public would expect the police must remain independent of this investigation which will be carried out by the PIRC under the direction of the Crown.

All further detail going forward will therefore be a matter for the Crown Office and the PIRC.


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well good to see this announcement......someone's head will be figuratively chopped off
That's all it takes sadly, one person's failure to press a button or similar - it will always be so. Human error is impossible to eradicate.

So very sad.
So it wasn't a police mistake but a civilian employee who made the (possibly) fatal error.

Will be interesting to see if the service had been contracted out to a private company. Or even if they were bond to accept the lowest tender.
"So it wasn't a police mistake but a civilian employee".

I think the reality is that this comes down to the failings of senior police management, like most major mistake are, but a civilian employee or a PCO will take the blame for this.
It matters not whether they were civilian or not ,though they are described as an 'experienced officer'.
shocking whoever is to blame....
News item 6 years ago...

// More than a million callers who tried to get through to the police 101 non-emergency phone service in the past year were cut off or decided to abandon their efforts, the BBC has found.
The number of dropped calls rose by more than 200,000 in the 12 months to September, despite a fall in the overall number of people dialling 101. //

Correction, 6 MONTHS ago. December 2014.
and what do our learned senior police officers and affiliates have to opine on this?
Question Author
It is a horrible outcome to what seemed to be a simple case of two people going missing. Hopefully any inquiry will result in improvements to the system.

I would like to think that, if something bad was happening, the Police would come to my aid. If they can find my flat .......

Unlike 999 calls, 101 calls are not free. So if you have been the victim of crime and report it, you are contributing to Vodafones £millions of profit.

// A telecoms giant is pocketing millions of pounds a year from people reporting crimes to the police, The Mail on Sunday can reveal.
Vodafone has raked in more than £4 million from calls to the 101 number, the police’s new non-emergency crime reporting service.
The MoS have also discovered that the Home Office signed a new three-year contract with the company last month, allowing it to make millions more from victims of crime. //
By now should have found out why the call was not entered.
well then, gromit, it's very simple.....IF, in autopsy, John Yull did not die in the accident but afterwards, while they sat there and stewed, then his family should sue Vodafone (and les Scotty polis) for all they have got, and given his age, the payout ought to be considerable. It's a question of following the old American adage, 'who has the deepest pockets?' - thank God for capitalism.
DT I read he died on impact but I can't remember where I read it.
Sad that he died but what about the suffering of Lamara Bell?
good point, daisy......
On sleeping on this, I realise there is a huge flaw in the servive Vodafone offer.

When you dial 999 you get an operator you passes on the details to the police station in the relevent area to the incident.

101 is automated so it passes the call to the nearest police station from where you have phoned from.

So in this incident, if the driver who reported the car crashed waited until his journey was finished. He could have been hundreds of miles away. The call would have gone to completely the wrong police station. Like reporting a crime in Manchester and phoning Brighton Police station.
when I broke down in St Ives precisely that happened at the RAC - the call I made to the RAC saying I had broken down, was NOT logged as er a break-down call.

the clerk then said to me ( I was then at home under my own steam much later ) " Okay then ? "

this almost caused me to melt down

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Missing Persons Found - Continued

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