how can I deal with this?

[flipnflap]

I took my Renault to the local dealership for its annual service/MOT. When I paid, I noticed the invoice was made out to another man with the same surname as me who lived at a different address. I asked for a replacement with the correct details (for my accounts), was told it would be posted to me. When it never arrived after 10 or so days, I rang and asked again. The dealership boss says he can't and won't issue me with a printed invoice with my name on it. He said he may send me a handwritten one, but that hasn't arrived either. What do you think is going on? Is there any way I can make him send a corrected printed invoice? Is there a governing body for such matters?

[Toureman]

Don't deal with the Dealer go to Renault UK customer services, they will sort it out.

It could effect future claims under warranty and when selling as your service history would not be complete.