ChatterBank53 mins ago
No best answer has yet been selected by johntheplamf. Once a best answer has been selected, it will be shown here.For more on marking an answer as the "Best Answer", please visit our FAQ.
I would say you do have a claim John, if the paperwork does not stipulate ANYWHERE that rust around moving parts is not covered then they're are telling your porkies. I mean, honestly! have you ever heard the liked!! My friend has a 12 year old car and does not have rust anywhere - nevermind around moving parts.
You keep at them and if you don't get a satisfactory answer from that dealer, I'd be inclined to go to Ford themselves.
With most cars, there is a seperate book called the bodywork inspection book or similar - like a normal warranty book, it should be filled in annually by a dealer (probably should be Ford) to say that everything is okay.
Like a normal warranty claim, if that isn't done, they will reject your claim. I assume you, like most people, haven't had it checked annually (as mentioned in the link)
Now since it is purely an inspection, there may be a way round this - its not like they are doing any work on the vehicle. Obviously if you went to a dealer having not had it serviced and said it had stopped working, thyy would not honour their warranty (and with good reason).
As Dakota says, I would complain as high as possible at the dealers, go to Ford direct and also note that the finance company is potentially liable (if you have it on a Hire Purchase agreement as opposed to a loan agreement) - this may be your best bet as you can threaten them with not paying - which tends to concentrate the mind more than a normal complaint.