Firestick Issue

Avatar Image
Gromit33 | 19:04 Fri 18th Dec 2020 | Media & TV
1 Answers
Evening all, would be grateful for some help if possible.
I was watching a film via Firestick yesterday and it came up 'no signal'. I've tried again today but it won't let me load any programmes. I can get all the menus but then Prime comes up: 'Video Unavailable' 'unknown_playerready_error' on everything and Netflix 'This title is not available to watch instantly please try another title'
Doesn't seem to be a problem with the Internet connection.
Thank you.


Only 1 answerrss feed

Best Answer

No best answer has yet been selected by Gromit33. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.
Remove the power to your router. Wait a couple of minutes and then power it back up again. (Yes, I know that you're probably getting wi-fi to your laptop, mobile phone, printer or whatever, making it seem extremely unlikely that the problem is with your router but it's amazing how often power cycling a router can still fix connection problems!).

If that doesn't help, reboot the Firestick ;
Turn off the TV and remove the HDMI stick from the HDMI Port.
Disconnect the Fire Stick from its power source, and wait for a few minutes ;
Turn on your TV ;
Reconnect the Fire Stick ;
Press a random button on the Fire Stick remote and keep it pressed for a few seconds before seeing if things are back to normal.

Only 1 answerrss feed

Do you know the answer?

Firestick Issue

Answer Question >>

Related Questions