Virgin Media = Shocking Cs

[Bobbisox1]

When my friends husband died 3 weeks ago I contacted them saying she no longer needed the internet ( she's 78) the person I spoke to was Indian and hard to understand, they switched the internet off almost immediately despite paying a month in advance, I explained she needed her phone line and was assured that would be fine, today it was switched off !
Customer service to them is Pants!!!

[emmie]

who are they bobbi, complain to the necessary authorities, and tell them the line is needed, just not the internet, and press that she should get a refund for paying in advance

[emmie]

sorry the company is in the heading, i would get on to them again and ask to be put through to a UK senior manager, tell them you will contact the ombudsman if they don't comply with your wishes

[Bobbisox1]

I done that yesterday Emmie and was told £48 was a reconnection charge followed by a further £100+ for God knows what, I've managed to get her with Sky for just £26 a month now

[dannyk13]

Did you try the cost of a landline only deal from BT?

[tiggerblue10]

I would use web chat to contact them so you get a transcript. Can be a lot easier than a phone call these days.

[margarettom]

The best way to get decent customer service from anywhere when someone has died is to contact the Bereavement department.

[Bobbisox1]

Thanks all