Donate SIGN UP

Is there a regulatory body for the mobile industry?

Avatar Image
PhilBy | 12:42 Tue 12th Sep 2006 | Law
6 Answers
After an exchange of several e-mails concerning un-authorised payments being taken from my Bank account, T-Mobile when presented with the proof of said un-authorised payments have chosen to ignore my e-mails. I have sent the same e-mail several times now and still received no reply. (I'm deaf and can't phone them up)

Does anyone know if there is a regulatory body I can take my complaint to?

Many thanks.


Gravatar

Answers

1 to 6 of 6rss feed

Best Answer

No best answer has yet been selected by PhilBy. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.
If you have had amounts taken from your bank which are unathorised, you can also get your money back form your bank (under the Direct Debit scheme)
Question Author
Many thanks for the replies.

Just a quick follow up .............

On the ofcom site I found the following ...

"All companies must belong to an Alternative Dispute Resolution (ADR) scheme. The ADR scheme acts as an independent middleman between the company and the customer. If the company�s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. "

I just sent off another copy of the e-mail they have been ignoring & at the top I requested the address of the Alternative Dispute Resolution scheme T-Mobile belonged to. This time they have replied withing 5 minutes saying a member of staff will look into my complaint & get back to me asap.

We are talking about �50 here ( 5 X �10 payments over 10 weeks) so I am certainly not going to let the matter drop.

Cheers again :)

Woo hoo congrats PhilBy, funny how they manage to respond so quick under these circumstance's isn't it!
Question Author
Ain't it just mccfluff. !!

I only have a mobile so the wife can text me ultra important messages. Usually "Get the kettle on I'm nearly home" :)
nice 1 philby get the wife to phone them,my son is 4 now and hes deaf,if some 1 like t-mobile try anything like that i will do all i can to loose them custom (i,e) news papers,wucking fankers,you deserve a phone more than me good luck m8

1 to 6 of 6rss feed

Do you know the answer?

Is there a regulatory body for the mobile industry?

Answer Question >>

Related Questions

Sorry, we can't find any related questions. Try using the search bar at the top of the page to search for some keywords, or choose a topic and submit your own question.