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Refund Problem

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rsvp | 11:31 Wed 12th May 2021 | Law
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Morning all - haven't visited for a while so Hi and hope everyone is well. I need some help please. Trying to send a small box of personal items to my son in SA. Did this years ago and it went without a hitch so contacted the same company. This time I had to pay a deposit before opening an account (non-refundable) - had huge amounts of problems with the on line forms the most concerning of which was I had to enter my passport details together with fictitious travel details suggesting I was going to SA. The custom clearance form together with all other information required me to sign as being true information. Clearly they aren't so after many, many calls and emails I wanted to cancel. Had I known I had to put false information on the form I wouldn't have paid a deposit but this information wasn't available at the time of booking. Now they are refusing to return my deposit - I understand they are entitled to retain a portion as they delivered the box and packaging to me. Any help gratefully received - thank you

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To all (much appreciated) answers re possible scam - I don't think it is, but of course without actually visiting the address it's impossible to be 100% sure. Have checked with companies house and it all looks okay there.
South Africa or Saudi Arabia?
Having an address recorded at Companies House is no guarantee. Have you checked on Trustpilot for any reviews?
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South Africa barry.
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Been to trust pilot too and some very good ones, also many more really bad - with the benefit of hindsight should have done that first. As I said I had dealt with the company over 20 years ago without any problems whatsoever - am pretty sure I didn't have to enter my details and a fictitious travel plan though.

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