Deliveroo Refund

nailit | 21:32 Sat 06th Feb 2021 | Law

110 Answers

My sons GF ordered a shop with Deliveroo, for her mother, that included £30 worth of tobacco.
Said order was dropped on doorstep minus tobacco.

Numerous phone calls later, keep getting told that small print requires signature for age related product (fair enough...she wasn't home at the time of delivery).
However, thats all we are getting.
Keep on asking about a refund or tobacco been delivered and been told that its in the small print about age restricted items been signed for!
Manager rang back & when asked about a refund or delivery promptly terminated the call.

EH?
Surely a company cant retain £30 for an undelivered item?
Any advice/help appreciated
Thanks.

(All a bit of a ball ache with everything been on line nowadays, used to have a Trading Standards Office on my door step at one time)

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Barmaid

Best Answer

My view is that your son's GF has no recourse. She (or someone over 18) was not there to sign for age restricted products. Consequently, according to the terms she must have accepted at purchase, Deliveroo are entitled to charge her and not deliver the product. Clearly they attempted delivery by reason of the fact that the other items were delivered. You have...

18:05 Sun 07th Feb 2021

Go To Best Answer

bednobs

so was anyone home?

bobbinwales

Am not sure whether your saying someone signed for it.

bednobs

im not just being pedantic BTW

nailit

Question Author

No one signed for it,
The tobaco wasnt delivered.

bednobs

im still finding it hard to understand - wqs anyone in?

nailit

Question Author

Sorry, it was just a quick question....
Order was delivered minus tobbaco...which has been charged for.

bednobs

and is the tobacco on the receipt?

nailit

Question Author

//and is the tobacco on the receipt?//

Im a techno thickie bednobs so dont understand how an item could appear on a reciept, sorry!
All I know is that it was ordered and not arrived (as aknowledged by Deliveroo) but they insist that its their right to retain moneys paid.

bobbinwales

Did someone sign for it????

woofgang

To be clear.....no one was in so the groceries were left on the doorstep? have you got any proof that the tobacco wasn't stolen?

bednobs

ok gotcha - i was thinking that if it was left on the doorstep because there was noone in, someone could have nicked it

ladybirder

Don't you get a paper receipt with it nailitt?

bednobs

with a deliveroo delivery, they give you a receipt, like when you go shopping. Things appear on there in the same way things always appear on shop receipts

woofgang

receipt? I don't use deliveroo, do they send you a text or email telling you what was delivered? Do they give you a paper bill/receipt telling you wnat was delivered?

nailit

Question Author

//To be clear.....no one was in so the groceries were left on the doorstep? have you got any proof that the tobacco wasn't stolen?//

According to Deliveroo, no age restricted items would have been left on doorstep or anywhere else (there words).
But not their responsibility apparrently!
£30 pounds worth of goods gone missing but nothing to do with them...

bobbinwales

//All I know is that it was ordered and not arrived (as aknowledged by Deliveroo)//
If they accept it didnt arrive then they cant expect you to pay

bednobs

so was anyone in?

bobbinwales

Sorry its not making sense to me. Good luck with sorting it

ladybirder

Bednobs nailitt has already said no-one was in.