Consumer Rights

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patbhoy | 13:09 Fri 15th Mar 2019 | Law
4 Answers
Purchased two sofas from Dfs, i complained within 24hrs of them being delivered that i was unhappy that the leather on the seat cushion was stretched and looked unsightly.
They sent out an upholsterer how added extra padding and heat to smooth out the leather which looked fine at the time but after a an evenings use the leather became loose and saggy again.
I complained again and when the upholsterer came out and said that its the nature of leather to stretch.
I agree that leather will stretch but this should be over a period of time and i should not have received the sofa like this.
I wish now i had refused to take delivery of the sofa.
Dfs are refusing to replace the leather cover of the cushion.
I have contacted Ikano Bank who are the lender in the hire purchase agreement but they're taking sides with Dfs.
What the lenders responsibility in a dispute over faulty goods or should i be taking this up with Trading Standards or the Financial Ombudsman.
Any help or advice would be appreciated.


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Here you go, patbhoy

Best of luck
consumer rights act 2015

you have 14 days as a customer to return any item if it is not used and has original packaging.
You may have benefit from stating the sofa is not to satisfactory quality.
[i]"Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period. "[i]

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