New Glasses

[genie123]

After a recent eye test I selected some new frames. It would appear that for some reason they do not sit properly on my face, despite a trip back for readjustment. My old frames fit very well and I now have the option to go back and see if the optician can make the necessary changes. If this is not possible, what are my options.

[Tilly2]

Will your new lenses fit in your old frames?

[murraymints]

Ditto tilly

[genie123]

Unfortunately no, slightly different shape.

[ummmm]

What opticians?

[murraymints]

Optician ought to have tried frames on you before you bought them...even Specsavers do that here and have been denied some frames myself for that reason... was it a chain store ?

[ummmm]

I got two pairs from Specsavers. One was varifocals. They said if I didn't get on with them they'd change them for no extra cost. And they should have fitted them first.

[murraymints]

If optician sold you a product without fitting them first then they are not fit for purpose..no pun intended...he is obliged to change them..

[murraymints]

http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

[murraymints]

Or refund..

[genie123]

It was our local Asda. First time I have strayed from my usual optician but I am restricted with getting about as I am full time carer for my husband and this is a new shop just around the corner. Other people have been there and been happy. There was no fitting done when I chose them.

[Tilly2]

Have you asked about new lenses in old frames?

[ummmm]

I'd email and see what they say.

[murraymints]

Genie... they have to give you new glasses...Not to fit prior to purchase is negligent...they will not contest you..they'll know they were remiss..

[murraymints]

No big deal or loss to them !

[murraymints]

Won't fit Tilly !

[murraymints]

Ignore above.... yes Tilly ..

[Tilly2]

I just wondered if Genie was 'assuming' that the new lenses wouldn't fit the new frames. Just wanted to know if she'd actually asked.

[langara]

I have a small bridge on my nose so my glasses never fit first time, but they always adjust them at the time of picking them up, hope you went to a reputable optician.

[Tilly2]

^old frames, I meant.^

[Peter Pedant]

I think you are learning you get what you pay for
go back to your old opticians