ChatterBank5 mins ago
Partial Refund For Absymal Service?
4 Answers
My friend ordered a dining set to be delivered on X date. They received a text reminder the day before. On the day (after she and her partner had taken a day of holiday) they were called as the items could not be delivered.
They rebook and complain. They are told they can only apply for a refund once the goods have arrived.
On the day of delivery, the same thing happens for a second time.
They have now wasted 2 days of holiday each.
The set has been delivered and the business is now offering a 15% refund and this maximum is set by the “financial ombudsman”.
The sale was a cash sale paid for in advance.
The 4 days of holiday are worth £950 to the customers.
How can we scare the seller into being more reasonable with the refund?
The seller . . . CoughHarveysCough.
They rebook and complain. They are told they can only apply for a refund once the goods have arrived.
On the day of delivery, the same thing happens for a second time.
They have now wasted 2 days of holiday each.
The set has been delivered and the business is now offering a 15% refund and this maximum is set by the “financial ombudsman”.
The sale was a cash sale paid for in advance.
The 4 days of holiday are worth £950 to the customers.
How can we scare the seller into being more reasonable with the refund?
The seller . . . CoughHarveysCough.
Answers
1 to 4 of 4
This may help, although the company will probably argue that two people didn't need to be at home to take delivery https://www.
17:26 Thu 07th Dec 2017
This may help, although the company will probably argue that two people didn't need to be at home to take delivery
https:/
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I was having a very similar conversation about the same company less than two hours ago.
A guy had taken a day off for delivery of two couches, only one on the van. Company says it's found the missing item but can't/won't offer delivery after 2pm until early January even though it's their fault.
For balance, we recently bought a new suite from the same company and the only problem was extending the delivery date because of 'production problems'.
When it eventually arrived it was fine.
They do like their money up front though.
A guy had taken a day off for delivery of two couches, only one on the van. Company says it's found the missing item but can't/won't offer delivery after 2pm until early January even though it's their fault.
For balance, we recently bought a new suite from the same company and the only problem was extending the delivery date because of 'production problems'.
When it eventually arrived it was fine.
They do like their money up front though.
What was the price of the furniture please, LS?
They may be able to claim through the court (small claims?) for the second day off but (according to the Martin Lewis site) not the first day. It may also be argued it didn't need 2 people to be off. So maybe £250 is the most they could get there.
The best way forward is to reach an agreement or give an ultimatum- say what they want and that if they don't refund that amount they will reject the goods. Trouble is, if they like the goods they may not want the hassle of having to order and wait again- and the seller may know this.
What is the minimum they want in £ terms?
They may be able to claim through the court (small claims?) for the second day off but (according to the Martin Lewis site) not the first day. It may also be argued it didn't need 2 people to be off. So maybe £250 is the most they could get there.
The best way forward is to reach an agreement or give an ultimatum- say what they want and that if they don't refund that amount they will reject the goods. Trouble is, if they like the goods they may not want the hassle of having to order and wait again- and the seller may know this.
What is the minimum they want in £ terms?
1 to 4 of 4
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