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Bugs | 19:55 Mon 22nd Aug 2011 | Civil
6 Answers
I bought a pair of hair straighteners from the Vitality Show in London in March. Really love them but they blew up in July. I emailed the company, which I believe are in Spain, and they were happy to replace them (they have a lifetime warranty). They want me to send a cheque for £10 to cover postage which I presume is the return price, then I have to pay to send them over. I wasn't happy with having to pay postage, so I've emailed them asking if they could send me a returm envelope but heard nothing. How do I stand with the law on this? Am I expected to pay postage there & back?

Thank you.
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Find out if they are exhibiting again, and turn up on their stand with faulty goods and the e mail that says they will replace them.

They would have to do something as you would be a very bad advert on their stand.
23:31 Mon 22nd Aug 2011
-- answer removed --
"The company would not pay your fares or petrol cost to take them back to the shop in the UK , would they ? "

Yes they would be required to as it goes.
Find out if they are exhibiting again, and turn up on their stand with faulty goods and the e mail that says they will replace them.

They would have to do something as you would be a very bad advert on their stand.
Question Author
I thought about that myself Hopkirk. I still don't see why I should have to pay in excess of maybe £20, when I bought the article in good faith. Thanks anyway.
Get in touch with the Vitality show and see what they say. Maybe other people are having problems with the same company.

http://www.vitalityli...t-the-show/contact-us
Question Author
Thank you wolf, a good idea. Thank you.

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