My Personal Objectives Are:

[JBW1366]

Well, I have my annual work 1-2-1 and nothing has changed but I have been asked to be more creative with what my personal objectives for the coming year. I know its just a box filling exercise but does anyone have something better to say? I do like my job and get on with the team. But the appraisal side of things I struggle with.

So the following are the Teams objectives, and what I answered last year - can someone spice it up make it more interesting for me - thanks in advance.

1.Role Model – Lead by example in professional standards and behaviours. We should all take the responsibility for the team wellbeing aby checking-in to ensure no one is struggling - 

Ans: Be Approachable and friend towards all team members

2. SLA performance – achieve and maintain 95%+ with less than 1 week back-log with any exceptions identified and rectification plan initiated

Ans: Work on my task list to ensure work is completed on time. BTW I am never behind and always a head by at least a week

3. Strategic and Operational excellence – achieve a trusted relationship with employers and key stakeholders

Ans: Build and maintain a good relationship with Helpdesk, employers and team members.

4. Processes – complete all process reviews and maps, ensuring all letters and documents are in line with the current regulations. At the same time take the opportunity to evolve and improve the working practices.

Ans: Continue along the set training schedule to learn the task processes.

5. Customer service – ensure a high standard of customer experience is maintained with all internal and external customers.

Ans: To provide a high level of customer service for members and third parties that they may contact us.

 

 

 

 

[DDIL]

Your objectives need to be SMART 

S specific

M measurable

A achievable

R relevant 

T time bound

[Maydup]

I'm so pleased I don't have to do these anymore! Like you I really struggled with them when I was working.

Maybe have a think about HOW you will do each of your answers. Can you think of any little improvements you can make? EG. For q5 could you instigate a customer satisfaction survey to see how well the team is doing? Similar fir q3, maybe suggest you gather feedback from employers and stakeholders to seek improvements.

 

[tomus42]

This is one of the reasons I retired early.

[douglas9401]

Just a way of useless managers picking up tips to keep them sweet with their bosses and so on up the chain.

[Canary42]

I dealt with my appraisals by identifying what I saw as my strengths as weaknesses. My appraiser then fell into my trap and spent the 1-to-1 assuring me they were my strengths. 

[PsalmEquipt]

From Gemini https://gemini.google.com
1. Read broadly: Read books addressing the skills required for success.
2. Observe and learn: Identify individuals who excel and observe them. How do they... -handle demanding customers?  -manage their workload? -contribute to team morale?
3. Seek mentorship: Seek or initiate mentorship to improve advice and guidance.
4. Practice deliberate improvement: Address a specific aspect (e.g., proactive communication) key to current concerns.
Key Authors and Books that Address Relevant Principles:
Customer Service Excellence:
-Tony Hsieh (Zappos): Delivering Happiness: While about e-commerce, Hsieh's entire philosophy was built on creating exceptional customer service through a strong company culture. His principles are highly applicable to internal and external customer interactions.
-Shep Hyken: The Cult of the Customer or Amaze Every Customer Every Time: Hyken is a customer service expert who provides practical, actionable advice on creating consistent, positive customer experiences.
-The Disney Institute: Be Our Guest: Perfecting the Art of Customer Service: Disney is renowned for its customer experience, and this book breaks down their methods for creating "magic" for guests, which can be adapted to any service role.
Operational Excellence & Productivity:
-James Clear: Atomic Habits: While not directly about office work, this book is phenomenal for understanding how minor, consistent improvements can lead to significant results, which is key for "SLA performance" and "working on my task list."
David Allen: Getting Things Done (GTD) is a classic for personal and professional productivity. It offers a system for managing tasks and workflows.
-Patrick Lencioni (various books, especially The Five Dysfunctions of a Team and The Ideal Team Player): Lencioni focuses on team dynamics and creating high-performing teams. His insights on trust, accountability, and healthy conflict are highly relevant to being a "role model" and building "trusted relationships."
Professional Standards & Relationships:
-Stephen Covey: The 7 Habits of Highly Effective People: A foundational book for personal and professional effectiveness, covering proactivity, synergy, and seeking to understand before being understood – all critical for building relationships and leading by example.
-Simon Sinek: Leaders Eat Last or Start With Why: While more leadership-focused, Sinek's work on creating a "circle of safety" and fostering trust directly applies to being a "role model" and supporting team wellbeing.
Personal Examples:
-Ursula Burns: The first African-American woman to lead a Fortune 500 company (Xerox), Burns started her career as a summer intern and then as a personal assistant to a senior executive. Her journey showcases incredible dedication, learning, and rising through the ranks by excelling in foundational roles. While not a published author on administrative work specifically, her career trajectory is a powerful example of excelling from within.
-Erin Brockovich: While known for her legal advocacy, she became a legal secretary. Her story highlights tenacity, attention to detail, and a commitment to making a difference, even from a supporting role.

[1ozzy]

🥱 

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