Insurance

jennyjoan | 10:55 Tue 23rd Mar 2021 | Insurance

15 Answers

My niece bought a new cooker two years ago and took a 5 year warranty out (Currys).

Cooker needs 3 parts as a rep came out and told her - this was about 6 weeks ago, guy keeps saying on the phone - oh the part hasn't arrived.

Well I told her that she is entitled to get a replacement cooker cos she had it insured. Is that correct.

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emmie

it is with mine, i have a warranty with Currys and they said that if it can't be repaired i would get a replacement cooker,

davebro

I would think not - she will likely have to accept a repair. Only if a repair is not possible e.g. parts no longer available would a replacement cooker be an option but you would need to check the small print.

emmie

dave is right you do need to read the smallprint.

jennyjoan

Question Author

right but don't think she should be waiting 6 weeks for a part

emmie

no she shouldn't. I would threaten them with the ombudsman, like trading standards and see what they say

davebro

An independent repairer would likely move quicker (may have a stock of spare parts) but you would have to pay & probably not be able to recover the costs from the insurer.