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Intermittent Connectivity On Sky Broadband

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mightyquin | 18:46 Wed 29th Jul 2015 | How it Works
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Changed to Sky a few weeks ago and both cable and wireless connected. At least 6/8 times a day the white internet light(funny face) goes amber and I lose internet connectivity. I have to switch power off then on again to router to get light to go white again and regain connectivity. Tried Sky adviser but only thing he comes up with is because MAYBE its the Windows XP I am using thats the reason??. Tried switching off computer and modem at wall. Powered up router but still light is going amber after a while,and losing connectivity. to me this appears to be a problem on incoming power and or telephone line to router?? HELP!

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Sounds very much like a line fault to me. Have Sky sent a BT Openreach Engineer to fix the line or a Sky Engineer to replace the Router? Imho the repeated loss of Sync is nothing whatsoever to do with Windows XP on a client PC. Just for interest. Are you using a cabled connection or a WiFi conncetion from your Windows XP computer?
01:36 Thu 30th Jul 2015
Having XP may be part of your problem as its no longer supported its falling further behind and getting less secure. As a temporary measure download drivereasy and run it - it will give you a machine report and offer all the latest drivers for your hardware. Update the wifi drivers on your machine.
Please consider upgrading to Win 7 - if you machine is compatible - I can give you an address for a cheap legal license.
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With equal respect no it couldn't I have been using that program quite a while on many machines and never had an issue. I wouldn't offer it if I had the slightest doubt
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Question Author
Dear Methyl, NO, Sky have not sent BT Openreach engineer to fix line or a Sky engineer to replace router. I am using both cable connection and wi fi at present,but have tried each individually, but still getting intermittent connectivity.
I am with methyl on this matter. It does appear to be a line fault and therefore ukbod2015's advice should be ignored.

The issue certainly needs attention by Openreach and/or Sky. In the meanwhile I would be interested to know what Broadband speeds you are getting when everything is up-and-running. Try a test by clicking the following:-

http://www.speedtest.net/

Hans.
As you have no evidence for your assertion I fail to see why you are both getting so het up. I have sorted out many WiFi setups and the one thing I've learned is to take nothing for granted if you want best performance. Updating Mqs drivers can only be beneficial. I have never had one fail yet.
@ukbod2015........If there is anything wrong with Drivers, it will Not interfere with the Router. Perhaps you know differently, in which case I will bow to your better knowledge.

Hans.
Question Author
Dear Hans, done speed test: Ping 31ms, Download speed 9.78mbps, Upload speed 0.05mbps. Cheers.
I am still thinking that there is a problem on your Broadband connection (Telephone line). Your Ping of 31 is what I am getting at present and is suitable for most on-line activities, but some on-line Games may Not fully perform.
Your download speed is really good and cannot be faulted; however,as upload speeds are normally about 10% of download speeds, there is room for questioning 0.05mbps, which is indeed very slow.

Hans.
Question Author
Well Guys, Had sky services on again, told him of findings and advice,he checked and was definitely a profiling issue i.e. uploading problem.. They were sending 2.5 mgb and my system only capable of 1 to 1.5 mgb. Has now adjusted and to monitor ongoing but should be ok. Thanks guys for your help and input.

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