And About Time Too, Doctors Receptionist

[trt]

My lot at my surgery need this.

http://www.dailymail.co.uk/news/article-2946645/Stop-grumpy-patients-Training-doctors-receptionists.html

I am going to send this to the Practice Manager.

[Fusion5]

To be honest it can also be how you talk to them. In my last gp practice we had a right dragon called Florence, nobody liked her , even the other receptionists lol lol, but I just seemed to have the knack of knowing how to deal with her and we got on ok.

In my new practice there are a couple that are a bit prickly, but again it's how you handle them. I have seen patients really being rude to them, albeit they should know this goes with the job, but it puts their back up.

[melv16]

The receptionists at my surgery are excellent. I find most sub post mistresses have permanent PMT, the one in my local post office is a right grump-meister!