My daughter is an A & E doctor in the Midlands, whist not in crisis some of the hours she works are ridiculous and she has said that towards the end of a shift she doubts her ability to be 100% on top of it.
As for the non emergencies there are also the problems with people sticking objects where they should not. Apparently carrots is a big problem at the minute as they break off and get lodged, she even had a funnel stuck up one of them just before Christmas.
But what got her most of all was the attitude of these people. One of the carrot people was complaining at the wait, the reason for the wait was due to someone who needed serious attention in order to keep living. This carrot person however was not having any of that and ranted on. No doubt he is one of the people lodging a complaint.