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Warranty Once Item Has Been Exchanged

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in a mo | 14:20 Sat 23rd Aug 2014 | Law
11 Answers
We bought a Kettle it failed 10 months into the 2 year warranty ,the item was replaced by the store,What happens to the warranty if the kettle fails again ?
All answered gratefully received.
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Yes i believe the warranty is for 2 years from the original purchase irrespective of how many replacements you may have.
14:32 Sat 23rd Aug 2014
The store should honour the two-year warranty from the date of original purchase...it won't give a new two-year period of cover.
I believe the original warranty stands. Therefore the replacement Kettle is under warranty for 2 years less the 10 months of the original one before it failed. I will try to confirm with a link
...and if they keep failing after the two years...you can argue that there is an intrinsic fault in that model .....and get a refund!
Yes i believe the warranty is for 2 years from the original purchase irrespective of how many replacements you may have.
Wouldn't you get a new warranty with the replacement kettle? I'd treat it as a new appliance and consider that the earlier warranty had been cancelled as you as you returned kettle No. 1 - which would have a different serial number anyway.
No, boxtops....that's NOT how it works.
Warranties aren't part of your statutory rights. They're a 'gift' from the manufacturer (or, very occasionally, from the retailer). As such, the manufacturer or retailer is free to determine the conditions that apply to the warranty. However, unless the manufacturer/retailer decides otherwise, the two-year period (from the date of purchase of the original kettle) remains in place, effectively giving you 14 months warranty on the new kettle.
Yes, the whole point of the replacement is to put you back in the position you were before the kettle failed - a working kettle with the remainder of the warranty.
The replies are correct but I get round it by asking for a credit note with the excuse that I want to upgrade then buy another kettle and then you have a new receipt and a new warranty.
They usually make it clear that the warranty runs from the date of money changing hands viz the date of purchase.
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Thank you for all the answers Brilliant.

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