Donate SIGN UP

Online Order Not Sent

Avatar Image
Jennykenny | 14:20 Tue 15th Aug 2017 | Body & Soul
6 Answers
About three weeks ago I sent off for some tablets from a reputable firm online. I had used them before with no problem.
Time passed and nothing arrived. I emailed them and they apologised, and said they would send a replacement pack immediately. More than a week has passed, and I have emailed them to say the second pack has not arrived. No response. I'm £20.00 out of pocket, and I don't know where to go from here. (Have checked with the neighbours just in case, nothing.)
Any thoughts?
Gravatar

Answers

1 to 6 of 6rss feed

Best Answer

No best answer has yet been selected by Jennykenny. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.
The "reputable firm" has gone out of business.
Just a guess.
Have you double checked that they have the correct address? (even though you have used them before)
Question Author
I did mention to them about double-checking my address although my full name and address is at the bottom of every email I send to anyone.
And as luck would have it, an email has just arrived in my in-box from them saying that they are going to send it recorded delivery. So fingers crossed.
Thanks for your support.
on line order not sent
actually mean
online order not arrived

for twenty quid - leave it

otherwise - if you paid by credit card then go down the route for that
( debit card- you can whistle for it TBH)

Question Author
Peter, thanks for your input, but £20.00 is quite a lot for me as a pensioner.
And for claiming it back via my credit card, I think I have to spend £100.00. But it looks like a solution has been arrived at.

1 to 6 of 6rss feed

Do you know the answer?

Online Order Not Sent

Answer Question >>