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BT Hone Hub Wireless

Can anyone help? We have tried the BT helpdesk based in India and they are useless.

We've just replaced our BT hub with a new one, after the last one stopped working. Whilst we can get broadband connection, the wireless connection isn't there.

The hub is showing the power light, broadband light and phone light as all being on, but the wireless light is off, which I would assume means it's disabled. Neither of our laptops can detect any wireless connection anymore.

Does anyone know why? Incidentally, our old hub has a phone charger base, for the BT phone to sit on and be charged. This new hub, is smaller and they have not supplied the charging base, the old base has different connectors, so will not fit.

Thanks

Velvetee Tue 19/08/08 16:41

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Ethel
Tue 19/08/08
16:53

I assume you are connected by ethernet. If you are using your pc at home:

open your internet browser, and go to 192.168.1.254 (the bt home hub homepage), and then login as admin, user: admnin and password: admin. Then enable it again.

ACtheTROLL
Tue 19/08/08
17:06

ethel does it again ....

as for the charger - have you removed the blanking piece .... mine fits fine

Velvetee
Tue 19/08/08
17:36

Question Author

Thank you Ethel, I'll try that. They did get us to do something like that earlier, but it said "Errorpage unava ilable"

Velvetee
Tue 19/08/08
17:47

Question Author

Unforunately it still doesn't work. All their pages have Error 500.

ACtheTROLL
Tue 19/08/08
17:55

can you confirm you are connected using a cable

what's your IP Address?

start | run | cmd.exe

in the black window that opens type ipconfig /all

you'll see something like

DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.69(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 19 August 2008 08:28:54
Lease Expires . . . . . . . . . . : 26 September 2144 00:21:44
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254

copy and paste or write this lot out for us to see

the default gateway is the router ....

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