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[henry11101q]

trying to set a new password for talktalk
but their is a dot in the box
i cannot d elete it
thank u

[Buenchico]

>>>trying to set a new password for talktalk

On what device? Are you using a website on a computer or using, say, an Android phone?

If it's a computer, my first instinct would be clear all of my browsers cookies, then close the browser, restart the computer and try again.

[henry11101q]

THANKS FOR INFO
USING LAPTOP W7 FIREFOX
HOW DO I DELETE COOKIES PLEASE

[Buenchico]

Tools > Options > Privacy > Clear all current history.
Ensure that 'Cookies' and 'Cache' are both selected. (The other options don't really matter either way).
Click 'Clear Now'.

[henry11101q]

THANK U
i will have a try

[henry11101q]

cannot see cookies cache
thanks

[Buenchico]

When I click on 'Clear all current history' (it's in blue) I get a new window, which asks me what I want to clear. The 'cookies' and 'cache' options are in there.

[henry11101q]

thanks for info
cleared cookies cache
tried to put in a new password
black dot still . in password box
thank u

[wolf63]

Have you tried ignoring the black dot and typing in your new password?

[factor-fiction]

I had something similar once and then found it was a mark on my screen.
Is the dot right at the start of the box? What happens if you type your password- does it overwrite the dot or move it?

Could you borrow someone else's laptop and try changing it on there?

[hc4361]

Have you tried putting the cursor after the black dot and then the back key?

[henry11101q]

thanks for all nice info
i tried typing in password before a.nd .after dot
cleaned the screen dot still there
.when i type in an address with the dot there
incorrect password

[Buenchico]

Try using Internet Explorer. If you get the same problem it must be a fault with the TalkTalk website. If you don't, reset Firefox (by going to Help > Troubleshooting Information > Reset Firefox) and try again.