Prolem with Connection to Internet

[pinkjudy45]

First of all I am not very computer literate. My husband has bought me a new laptop (HP G62) and I cannot connect into the Internet I have a Belkin Modem which works with the desk top computer and his laptop, can anybody help me with this problem of non connection to the new computer?

[Old_Geezer]

I suspect those with expertise here may need a few more details. What do you try ? What is the result ? Are there LEDs flashing/lit on the front of your router/modem. How do you try to connect your laptop to the router modem; cable ? Wireless ? Is there a difference between how your husband's laptop and yours tries to connect ?

[pinkjudy45]

Thanks for the reply 'Old Geezer' talking of expertise I have just been on the phone for an hour with HP (second phone call to them) and have got no further with an answer I am no getting to my wits end, this laptap will be thrown out of the window soon. The modem is working ok via a cable to the desk top computer and wireless to my husbands laptop and was working ok originally with my laptop until my new laptop got a virus and it hasn't worked properly since (we have cleared everything off this laptop - so to start again and then the problems started). PLEASE PLEASE can somebody help to explain what to do in simple talk and not computer gargon.

[rojash]

"PLEASE PLEASE can somebody help to explain what to do in simple talk and not computer gargon."
Well, we probably could, if only you'd give us some information to go on. "It's not working" doesn't give us much of a clue.