Internet

just bought a laptop

opened it up charged battery. then started it up.ok.....took usb lead from desktop pc plugged it in to laptop....asked me for service provider id and password were will i get this...any help please

impact5 Fri 04/07/08 21:24

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ChuckFickens
Fri 04/07/08
21:25

it's probably your full email address and the password you use to access that.

neildownx
Fri 04/07/08
23:27

".....took usb lead from desktop pc plugged it in to laptop"

whey hey backup abit
what usb lead??????
what does this connect to?
is it a wireless thing? printer or internet connection?

if its the internet connection then the other poster is correct
OR what ever your internet provider gave you as registration

who are you with virgin or bt?

impact5
Sat 05/07/08
08:48

Question Author

I'm with Virgin. do not have wireless router yet, so using lead from modem to pc ......I've had this pc for 5yrs can't remember what it was

Ethel
Sat 05/07/08
09:01

Oh - to the modem!

Were you originally with Telewest or NTL?

If it were Telewest your service provider id is the strange number and letter sequence they sent you when you first joined. You can find it by logging in to self care here:

Then click 'email and dial up'.

The first in the list is your service provider id - click on it and you can change the password if you have forgotten.

You may also need the original set up cd Telewest sent you.

impact5
Sat 05/07/08
09:09

Question Author

Ethel: Thanks , but....."You can find it by logging in to self care here:" ...............but were or what do i log onto

neildownx
Sat 05/07/08
11:42

...I may just be a case of registering the computer

you could have upto 5 computers registered on NTL but now virgin only allow one computer i think
without a router you will have to register the computer you have plugged in

first you need to make sure you have installed the CD software that came with the modem with it being USB it will not be plug and play without virgin driver CD

once you have completed that
open up internet explore or your internet browser and it should take you to the registration page at virgin
if not type in this

http://www.virginmedia.com/help/activation/sta rt/

you will need to documentation that you first used to register your first ever computer when the modem was installed way back

Ethel
Sat 05/07/08
11:44

So sorry! I forgot my link.

The Virgin Self care page

http://help2.virginmedia.com/help/getContent.j spx?page=services_selfcare&category=portal&app =customerselfcare

neildownx
Sat 05/07/08
11:48

....service provider id and password

this is what ntl or vigin issued you to activate/register your first computer with that modem

it would have been in your welcome pack
you could alwssy call there help line and get them to send you out a copy

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