just bought a laptop

[impact5]

opened it up charged battery. then started it up.ok.....took usb lead from desktop pc plugged it in to laptop....asked me for service provider id and password were will i get this...any help please

[ChuckFickens]

it's probably your full email address and the password you use to access that.

[impact5]

I'm with Virgin. do not have wireless router yet, so using lead from modem to pc ......I've had this pc for 5yrs can't remember what it was

[Ethel]

Oh - to the modem!

Were you originally with Telewest or NTL?

If it were Telewest your service provider id is the strange number and letter sequence they sent you when you first joined. You can find it by logging in to self care here:


Then click 'email and dial up'.

The first in the list is your service provider id - click on it and you can change the password if you have forgotten.

You may also need the original set up cd Telewest sent you.

[impact5]

Ethel: Thanks , but....."You can find it by logging in to self care here:" ...............but were or what do i log onto

[Ethel]

So sorry! I forgot my link.

The Virgin Self care page

http://help2.virginmedia.com/help/getContent.j spx?page=services_selfcare&category=portal&app =customerselfcare