virgin broadband

[kloofnek]

Is anyone having problems with their Virgin broadband at this minute,Also cannot watch any recorded shows on my Tivo box.They say network issue but my internet was working then,It was a bit later then found I had my internet problem.
Fuming!!!

[lyall]

You asked about problems with BT. I have friends who have been with them years and have never had ANY problems, but thats because I got them all!! Needless to say when my contract was up i left sharpish. I have now been with Plusnet for 15 months. I have had 1 problem in that time, it was a Saturday afternoon and as i rang the helpline, based in Yorkshire, i was prepared for a long wait and lots of elevator music, BUT my call was answered on the third ring and within ten minutes my problem was fixed. The internet is a fickle thing, what works for one doesn't always work for another.

[kloofnek]

Plushnet...will take a look.I always shop around .Have been with

[tommy-h]

with v got to take telephone to get tv pack I think?

[kloofnek]

Sorry,went before finished:
I was saying,,,I have been with VM for about 15 years,when it started out as NTL.
But,apart from the problems I have had with them,must be honest,it is only now and again but not happy about it,I feel I can get a cheaper deal than I have with them.

So must look at all my options,

[kloofnek]

Just had a quick look at Plushnet..seems it is not Unlimited access as it says about during the night one is not using their monthly usage...plus a connection fee.The T-Mobile one is unlimited and no connection fee and inclusive anytime calls to UK landlines and 0845/0870 numbers.
However,like I said will shop around a bit more.

[kloofnek]

Sir Prize
Tried the phone number you gave me,no longer available...

My tv is back to normal too.

Going to ring them now...give them a piece of my mind!!!

[kloofnek]

Rang them...oh Lord...could not understand a word he was saying...load of garble!!!
However,he put me through to a department regards offering me a new package price...she only had a slight Georgie accent...thank God.
Result; Got exact same package as I have now for £16.40 less...a special discount for being a long-standing customer.
Plus she gave me some advice about what to do when loss of internet or problem with Tivo box..a direct number where I will jump the queue..no waiting.She said to ring as soon as I realise there is a problem,they can sort it out right away then,apparently.

I told them I was thinking of getting my BBand elswhere.

If I have just the TV package with them,no phone etc.would cost me almost the same as I am paying now for everything and if I have TV and phone...MORE .

So am happy with the new deal...goes to show what one can achieve by complaining....nicely.