Internet provider

[perose]

I am thinking of changing my internet provider. I am with Virgin and have been for about 5 yrs, is there likely to be a cancellation charge for a contract ??

[Canary42]

Read the contract, but unlikely - max contract seems to be two years, many are less.

[mike11111]

If I had been with a virgin for 5 years I would count it a catastrophic failure on my part.

[perose]

I want to upgrade but Virgin will not let me on line, I tried phoning, at great expense, and after talking to a female who couldn't help me I gave up !!!

[DTCwordfan]

from what mike says, sounds like your wrapping is still intact and therefore your contract has not been consummated, certainly in the eyes of Rome.

[hc4361]

Phone them up and ask them. It might be on a renewable annual contract, so you'll need to know when it was renewed.
Or it may be on a month's notice.
Anyway, when you tell them you want to cancel, you will be put through to another department where you will get a very good offer to stay with them.

Have you got a BT phone line?