BT Home Hub

[Huderon]

I'm posting this on behalf of a colleague. He is trying to set up a iwreless connection using BT Home Hub and following the instructions he's been given with the kit. The hub is on with green lights showing, his PC recognises that there is a wireless connection there and that there is a good signal, but it keeps asking for a wireless key. He enters the key he has been given, or perhaps thinks he has been given, and gets a message back saying that the key is not recognised.

Has anyone any idea what this wireless key is and where he can find the correct key ? Or why, if he has the correct key, why it might not be recognised ?

He's running XP SP3 and the service is BT Total Broadband

[16AFA]

BT send a little card with the key number, enering this should work.

Failing that your friend needs to contact BT who will give a new wireless key or reset it.

We had this problem which was quickly resolved

[16AFA]

*entering*

[The Reporter]

If you have no joy, you may wish to have a look at this site - they have a forum for problems too !

http://www.frequencycast.co.uk/homehubfaq.html #configure

[Huderon]

Thank you ! I'll call him and see if he has the card with the key number on it, and point him in the direction of the website ... when he has a connection that is !

[ACtheTROLL]

16 - I'll have half of whatever your'e on

hud - tell your chum to read the instructions properly

the wep and wap keys are on the back of the router .... just above the bit that he's plugged the power and line into - this has got to be worth a pint

[Huderon]

AC, I'll see him tomorrow and find out how he got on. He does read and follow instructions, but being a former programmer I only ever use them as a last resort :-)

[denshl]

I had a similar problem setting up my wireless connection
using the wireless code printed on the label to the rear of
the hub.I entered the number a number of times with the
same result (not recognised). I rang the BT help line and
followed their instructions. problem solved.

[ACtheTROLL]

Hud
The worst of the worst ;-)
I have one of these .... never a moment's problem ... use the IP phones, bbanywhere, vision and fon
friends latch on without problems ...

also
Make sure he changes the SSID and allows new connections either via registration or ... not at all
this + wep is good enough unless his name is bond .... james bond

dens
>>I rang the BT help line and followed their instructions. problem solved. <<
would have beena bit more helpful if you'd sort of repeated what they'd said!

[denshl]

Ref ACtheTroll.query. After following the telephone instructions
I still could not connect ,so the helpline operator asked me to
connect to the hub via the ethernet cable provided with the
outfit. He was then able to take control of my laptop remotely
and did all the setting from his end
.Whilst this was going on we still had telephone communication and he was able to ask me questions
regarding what was showing on screen and to issue
instructions accordingly. The whole process took about 30
mins to complete and was a complete success.

[ACtheTROLL]

actually dens' experience is a prompt for summat wot I forgot to mention.

you can't set up a wireless router using wirelessness (actually you can ... but it's not worth all the extra pain) - your chum certainly needs to be "plugged in and switched on