Bought 2 matching 'prom dresses' from a high street shop ( they was the last 2 in stock and wouldn`t be restocking them again). Anyway one of the people who I bought them for was away on holiday and upon her return the dress was way to big for her, took the dresses back yesterday but unfortunately didn`t see the print on the receipt saying 'items refunded within 14 days' and I was 3 days over that date, so they point blank refused me a refund. So any advice if any how I can get a refund or am I just stuck with the dresses.
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jack daniels Mon 12/05/08 18:06
Well because it was over their return period, no there isn't really a lot you can do.
You could explain that the person it was for was on holiday & it was too by the time they came back and tried it for size. but you didn't want to risk it being sold to somebody else therefore losing out.
Is it a known department store or small independent business? Try talking to the manager and explain situation.
Can you not come to a settlement of not a refund but an exchange on the dress?
Alternatively, could you not have the dress altered to fit the young lady?
teash Mon 12/05/08 18:11
Question Author
Many thanks JD, explained the above to the manager and she said its company policy, went down the route of having it altered but the seemstress said it would be far cheaper to get another dress. Oh well looks like i`ll have to sell them on ebay ;0
Regards
jack daniels Mon 12/05/08 18:24
Could you advertise it in the local paper/post office window?
Don't forget to have a reserve price if you put it on ebay (if they're very expensive)
You could advertise the dress at the school where the prom is for????????????
good luck
lorri24601 Mon 12/05/08 19:27
have i understood correctly ? you said " one of the people who I bought them for was away on holiday and upon her return the dress was way to big for her " meaning the dresses were for 2 different people, if so were they attending the same prom or different ones ? if you advertise them locally it would be a good idea when anyone enquires about the dress that you tell them which prom someone else going to be wearing the dress at or it could be very upsetting on the night, most shops keep a list of what dress has been sold for what prom to avoid this happening, good luck, and i hope you find a way of getting your money back , its horrible when a good deed back fires on someone that was only trying to help xx
philandlil Wed 14/05/08 08:18
Find a fault in it and demand a refund, get someone else to take it back though, they may remember you.
Greedyfly Thurs 15/05/08 22:36
If the store is refusing the refund and you have spoken to manager I would get in contact with their head office/customer services. 9/10 times they will tell the store to issue the refund as good will. If no luck their then you may have to just sell them on as refunds are optional unless product is faulty.
mancmo Fri 16/05/08 15:15
Was it TK Maxx by any chance????
Exact same thing happened to me and now I have a shirt hanging in the wardrobe thats too big. Get it on Ebay, at least you'll get some dosh back.
Good luck!!
dot.hawkes Fri 16/05/08 15:20
a refund because an item is unsuitable, for any reason, is a service not a right, there is no legislation covering a change of mind or a wrong size. the store can make exceptions and it is at their discretion. You could ask for a giftcard instead of a rrfund as that keeps the money in the business.
You may be ruthless and damage it to pretend it had a fault, that would be up to you, we get it all the time, people lie and cheat to get money refunded
dot.hawkes Fri 16/05/08 15:23
and whilst people may assume that isn't a problem because it isn;t the staff member's money, when the store fails to hit target cos of refunds and the Head office reduces hours and the staff lose wages or even jobs and they don;t make their meagre bonus cos the target was lost because someone brought stuff back they didn't want anymore. that argument does not work
squarebear Fri 16/05/08 15:25
To be honest, it's your fault that you didn't read the terms & conditions, not the shops.
I don't see how you have any comeback.
dot.hawkes Fri 16/05/08 15:34
It really is a big issue with me, I can work for 4 weeks and drive the sales, train and retrain the staff to give the highest standard of customer service, chase down the exact shoes a customer wants and get them fed exed in so they get them quickly, miss breaks, take short lunches, blag the warhouse for replenishment to make sure we have sizes, put hours worth of time in thew stockroom making sure everything is organised, then it gets to the last saturday in the month and i am so close to making my £100 monthly bonus for achieving the month's target, and at 5.30 on a saturday someone strolls on with a macthing shoe and bag set they bought 27 days earlier that they have changed their mind on, they want a £150.00 refund and i lose not only the months target but the months bonus!!! And the shoes and bag will probably be reduced by the time they retuirn them!!!! But they have the reciept of course and so they get a full refund for keeping something at home for nearly a month grrrrrrrrrrrrrrrrrrr
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