Credit Refund Argument

Smowball | 17:23 Wed 04th Jan 2017 | Shopping & Style

21 Answers

I placed a food order with a company for Xmas. I've used them once before. Some of the veg wasn't very good so I emailed them a photo and they replied saying they would credit me £10 which I thought was very generous. Last night I decided to place another order as they had some good deals. The min order is £24.99. My order was £29. I then keyed in the credit code and it said sorry you've gone below minimum order. Was getting late so I left it till today. Anyway after a few emails they are saying that I have to spend £34.99 in order to use the credit- in other words buy extra stuff I don't need, which would make the credit completely pointless. Surely I should be allowed to used it on my original order of £29 ?? Or am I wrong.

Trafford Centre Manchester

Dining Table Two Colours!

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woofgang

yes, I think you should.

Tuvok

I would be arguing that its a specific credit personal to you rather than a generic credit

Smowball

Question Author

They won't budge but I think they are completely in the wrong. Their website says min order £24.99. I've done that. I've then added credit code that THEY gave ME. It then makes it drop below the min. So they want me to keep adding which basically means what I add cancels out the credit!

gingejbee

Sorry, but I kind of see their point....they have a minimum order of 24.99 - so they expect you to spend 24.99 of YOUR money....which you're not doing by using the £10 credit code. I'm not saying it's right or wrong....but can see their argument.

B00

But her order was over £24.99 ginge.

gingejbee

BOO....yes, I know...but it's their rules! Look, I wouldn't be happy either and I would tell them that they've just lost a customer...

B00

Yup, me too.

Jackdaw33

Simplest solution would be to save up the credit until such time as you make an order for £34.99.

anneasquith

Yes you are wrong, just spend the required amount and get your refund .

Smowball

Question Author

But I don't need to spend that amount lol

anneasquith

Well wait until you do need that amount.

hc4361

It's easy to spend a tenner on stuff you definitely will need and won't get out of date - washing powder, shampoo, shaving stuff....

anneasquith

Frozen food ?

bigbanana

Is the delivery or postage costs included in this minimum £24.99? It strikes me that if it is, then the company could be approaching a loss of profit by giving you the OK to use it on an order below £34.99.

I appreciate that if this is the case, they should have made you aware of it but the reality is that postage and delivery charges don't come cheap nowadays.