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Honesty Didn't Pay

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mrs_overall | 20:30 Tue 30th Jun 2015 | ChatterBank
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I've been selling a few bits on Ebay and yesterday I parceled up a t shirt. I realised I had over estimated the cost of postage so I put a note in and as a refund,attached a first class stamp, cut from a book of 12 I had in my purse.
This morning I received a snotty email from the buyer informing me that it is illegal to re-use stamps and how dare I send her a used stamp. She then said she was making a complaint about me to Ebay!
Does honest and kindness pay? Obviously not!
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LOL, miserable git ( not you ) was the stamp still attached to the backing paper.
You still cut out your stamps?
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The stamp was cut out from the book of 12...still on the backing paper.

I have mentally composed a reply to her email but being the nice person I am, I know I will never send it. Anyway, I am sure Ebay have a swear filter....
Send it anyway, you know you want to.
Them Victorian stamps are worth a lot of money now, MrsO. X
Ebay is getting very snotty. If I really over estimated with postage I used to refund through Paypal even if it was just a couple of pounds -never got a thank you though, so I've stopped doing it. They accept the postage costs when they buy, and its not just postage its packing as well remember.
can you tell the backing paper from an old envelope, though?

Just tell her it's new and point to the sticky back.
I would e-mail her back and put her right, or else I would be fuming about it forever.
With respect, if you realised the customer had paid too much postage, you should have refunded their postage, not sent them a potentially useless stamp.
Your intention might have been good but it makes you a poor seller. Sorry.
she completely misunderstood a straightforward thing which with a little thought .....

she's not a member of AB is she ?
I too refund postage, but I do it by PayPal after I have mailed the item and got the proof of postage. I wouldn't send a refund in the package. There is no proof you've done it, that way - particularly as she's misunderstood completely!
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Lesson learned - if I accidentally overcharge in the future I won't refund a penny. If they bid, then they are obviously happy with the postage costs listed
If they accept a price and postage I don't see why you should refund the difference mrs o especially if that's the response you get, there are some people in this world you just couldn't please.
Quite right, Mrs_Overall.
When the potential buyer bids, they know the cost of post and packing.
Fair play to you for doing the decent thing, in spite of the less than graceful response.
You did the decent thing, now write an email telling them to naff off.
Just send an email back, pointing out her error. Be careful she doesn't leave bad feedback, but if she does, raise a dispute.

Mojo-jo-jo...there is nothing whatsoever "potentially useless" about a new stamp. This woman has made a mistake. And Mrs O is not a poor seller...far from it. She is honest and had her heart in the right place. Don't be so judgemental !
Mrs O....there is no way anybody can really tell if you have overcharged on P+P. The postage costs may be clear but how does anyone tell if the second P is correct or not. All this over a 1st class stamp...60p isn't it ?
Mike I said her heart was in the right place, but you're right, it doesn't make her a bad seller and I shouldn't have said that.
It doesn't make me judgmental though. Strange use of the term.
MJJ...it seemed to me that you were being judgemental but I apologise if that was too strong a word to use ! Mrs O has been landed with a daft customer here and I am sure we all have some sympathy for her.

Sometimes it seems that we can be TOO honest !

I hope that clears up any misunderstanding !

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