ChatterBank1 min ago
I ordered some stuff on eBay from a business seller (ove 1500 positive feedbacks) and the stuff hasn't come. I sent them an email and they responded saying that all items are despatched within 2 days (I ordered the stuff on 22 February and it is NOT marked as despatched) - what should I do now? Thanks (it's only £11 worth of stuff but it is the principle of the matter.)
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Don't give them the benefit of the doubt, sher - open a dispute. It should have arrived by now. I had this problem a couple of weeks ago, I emailed them in the end and said if it hadn't arrived by Friday I would open a dispute for non-delivery. It arrived on Thursday, but only posted on the Monday when I chased it. You have to mean what you say and follow through if it hasn't come by the deadline.
It's the seller who needs to provide the proof of posting to eBay/PayPal, sher - when I had a problem recently, I had to scan the proof of posting and insert it on the PayPal report form. You open the dispute by all means, but eBay will contact them to find out all the details. Not up to you - it's up to the seller to come up with evidence (and if it's gone missing in the post, it's the seller who has to fill in the Royal Mail claim forms and send the POP as evidence).