Hi mikey..........Hearing from you has prompted me to post again in the columns of AB. I have been 'resting' for the past two weeks and only looking into AB; which has a number of newcomers who 'appear' to have far more knowledge than original regulars. Consequently I have been happy enough to take a back-seat.
Now to your problem.
It is my view that there is a fault in your local Telephone Exchange and/or your Broadband is being capped/throttled to allow BT to keep services flowing for other Internet Service Providers such as Sky; Talk Talk etc.: who pay very well for services. It is the case that I have had on and off problems since March of this year and, on April 14th, I e/mailed Gavin Patterson the Chief Executive Officer of BT (
[email protected]) He then appointed a senior member of his personal staff ( Mr Rob Smith) to contact me with a view to resolving matters. Arrangements were then made for an Openreach technician to visit me and, whilst my Computer is on the 3rd internal socket from the main input BT Socket, he was Not able to positively establish any internal house wiring faults. Prior to my original complaint I was getting (standard Broadband not infinity) a download of 12.4 and upload of 0.94....which is what is now being tracked.
Obviously your complaint has now been passed to level two within BT and I feel sure that you will have a battle to convince the telephone caller you get tomorrow, that the fault is with BT. I suggest you take the call from India with a determination Not to be beaten on matters.
Keep in touch......Hans.