Donate SIGN UP

Bt Infinity Broadband/iphone 6+

Avatar Image
curlyperm11 | 20:24 Sun 27th Sep 2015 | Internet
3 Answers
Not sure how to word the problem in the shortest way. But basically, have BT Infinity tv/phone/broadband package, for over a year, everything fine! Speed wise, compatible with iPhone 6+ and daughters iPhone 5s
And it MAY just be coincidental, but since I updated and installed IOS9
The Internet connection is rubbish! Even when I'm at home next to the router, I get no emails, then suddenly get 16 all in one go!! S l o w and seems to constantly searching for a connection!
I've been 'talked through' the re setting procedure via BF call centre. And assured that my broadband connection is very high. But you'd think that with Infinity AND iPhone 6+ that it would be bloody amazing!
. It's rubbish again today and I'm totally sick of paying for a service I'm not getting!
I've re set it again myself today, but it's very hit and miss. :(
Any ideas would be welcomed, BT just go down the road of blaming things at my end! Thanks for any advice. X
Gravatar

Answers

1 to 3 of 3rss feed

Avatar Image
It's possible your iPhone is switching from your Home BTHub3/4/or5**** to BTWifi-with-Fon or BTWifi-X. These 2 slower networks are for other BT users and that's why BT say they have Millions of free Wi-fi spots! On your phone's Settings/then Wifi check if your BTHub**** is showing; or is it one of the free wifis. If it's the latter then click on it and click...
21:01 Sun 27th Sep 2015
It's possible your iPhone is switching from your Home BTHub3/4/or5**** to BTWifi-with-Fon or BTWifi-X. These 2 slower networks are for other BT users and that's why BT say they have Millions of free Wi-fi spots!

On your phone's Settings/then Wifi check if your BTHub**** is showing; or is it one of the free wifis. If it's the latter then click on it and click Forget This Network.
Go back to Settings click on Wifi to choose your BTHomeHub****

I can't think of another reason your wifi is slow but there has been an update to iOS9, iOS9.0.1, which might help you.
Question Author
Thank you jomlett!!! I just did as you suggested, I actually always wondered why BT WiFix and wifi with fon kept popping up as an unsecured network!
I assumed it was my next door neighbours or something? (You'll have gathered I'm not that technically minded! Ha!)
I shall keep an eye on it and see how it goes
However even though I've clicked 'Foget this network' they are still showing?
Is that standard?
Yes the extra signal will still show but won't connect if you've clicked Forget This Network.

1 to 3 of 3rss feed

Do you know the answer?

Bt Infinity Broadband/iphone 6+

Answer Question >>

Related Questions