Bt Connection

[tearinghair]

Is there a problem with BT this morning? I can't connect to BT mail - just getting the messages 'system busy, please wait', then 'selected account is unknown'.

[boxtops]

Sorry, TH - I posted this before I saw your thread pop up. Yes, same for me. http://www.theanswerbank.co.uk/Technology/Internet/Question1369269.html#answer-9261864

I'm somewhat happier if it is a BT problem than if it were only my account!

[boxtops]

report it here, TH (I just have) http://downdetector.co.uk/problems/bt-british-telecom

[boxtops]

More info here - upgrading their email platform is cocking it up for their customers https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do?pageId=31

[mikey4444]

Seems OK now.

[tearinghair]

Thanks. I've read the other thread. I did try contacting BT by phone but gave up after about 15 minutes. Still no email connection. I changed to BT Mail a couple of weeks ago. Broadband OK though.

[corylus]

Unable to send or receive emails since 7 am as bt mail keeps asking me to log in and every time refuses my password as incorrect, which it certainly is not!