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I had the same problem recently and my original Sky+ box was replaced free with a Sky+HD box as they are discontinuing the Sky+ box. I am perfectly satisfied with the quality of my picture so have not taken up the option of paying extra for HD, and the new system works perfectly with my original contract. Be careful as Sky sometimes will not allow you to cancel your contract with them until the end of the contract year. Sorry I know nothing about the Virgin set-up.
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