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If they are not providing the service you paid for they are in breach of contract. I would cancel the direct debit and let them chase you.
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Question Author
I considered that but judging by what I've read online, they just chase you with debt collectors instead, which I don't want...
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That's really annoying..If they trouble like this just cancel their debit and let them chase you.. you have every rights to change your service... I spent a while looking at a website called http://
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