Law

Refunds?

My girlfriend has been refused a request to change the ticket date by ticketmaster for the tutan kahmoon exhibition in London. There was a complete refusal by staff to allow her to speak to a manager. The tickets dates were automatically changed when she entered a promotional code into there website ordering system. are tickets not covered by legislation in the UK covering refunds?

DarkMajes71c Thurs 08/05/08 14:19

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squarebear
Thurs 08/05/08
14:21

Was she given the option to choose a date when she booked the tickets?

4getmenot
Thurs 08/05/08
14:21

Oh dear, when I ordered some and then realised I'd booked wrong night they happilly let me change them. I;d read the terms and conditions and see where you stand. If that fails maybe sell them on e-bay

DarkMajes71c
Thurs 08/05/08
14:29

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the date choice was before the promotional code entry which moved her selected date forward from tomorrow to sunday. very frustrating as she bought 3 tickets and the operator was very rude when asked to put her through to a manager.

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