Foreign object in carton of juice in The AnswerBank: Drinks

If I were you, I would first contact Rubicon (I am sure that if you google them you should be able to find a contact email or phone number) and tell them what you have found. I would suspect that they would ask you to send it back and you would get some compensation for your trouble - I am sure that they would like to know about it and try to work out what the problem is. Am not sure whether trading standards shoudl be involved or not - I would be inclined to leave them out of it but others might disagree.

Twirls

Where did you buy it? Direct from Rubicon? If you bought it from a shop you could always try taking it back there and see if they can help

Beryltheperyl

Question Author

Thanks for your answers. I've already emailed Rubicon, but am not expecting an answer before Monday - there is no phone number on the website (that I can see!!) - hopefully they will call and put my mind at rest without involving TS - it was such large pieces of plastic, I'm sure there's a conveyer belt or two in there LOL

Twirl, there is such a long use by date on the cartons, I tend to get them where-ever I'm shopping at the time (and where they are on offer!!), and store them in my garage. It could have come from three or four different supermarkets.

JonnyBoy12

There is usually a contact telephone number on these products but noone ever uses it. I think that you would have to call this line during office hours.

bennynobrain

they will be able to tell from the date code on which machines the juice was made and exactly when, and firms have to keep records of any checks they make
There are always critical control points like sieves for example which are checked regularly.

sherrardk

I would contact the manufacturers direct - I have had to contact a nit lotion manufacturer (the lotion brought one of my children out in a really nasty rash). They have asked me to send the remainder of the solution to them so they can test it (I was quite impressed by how seriously they are taking it), asked if she had been seen by a medical practioneer (and if they can contact them) and where and when I bought the product. Hope you get to the bottom of it (and really glad it want a dead thing that you found).

paddywak

Some years ago Trish nearly broke a tooth on a McVities ginger-nut which on examination was found to have a small stainless steel nut, looked to be about 4BA, baked into it. Off it went back to McVities along with a covering letter and that was that. Then after several months we had a note from the post office that they had a parcel for us which we found contained a large selection of McVities products, a letter of apology and a detailed report including a photo showing where the nut had come from.

Beryltheperyl

Question Author

Update: Spoken to Rubicon (they didn't answer my email, even though it was marked urgent!!) and they are sending me a container to post the carton and the black bits back to them. The girl I spoke to said that she thought it might be some form of mold - not what I wanted to hear when I've already drunk some!!! Should know in a couple of weeks what it is and whether its poisonous!! Thanks for your replies xxx

Beryltheperyl

Question Author

Got a reply back from Rubicon. They said that it was mould that had somehow got into the carton after it had left the factory. They sent me a ten pound postal order for my inconvenience. :O)

jno

how are you doing, Beryl, out of intensive care yet? :-)

Glad you got a result

boxtops

Ah, well, at least you got a result.

OH had what he thought was a tooth in some rolling tobacco. They said it wasn't, but were quick to send some replacement tobacco. Lots.

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Foreign object in carton of juice

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