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My Rights regarding a Guarantee

I am not sure if this is the right thread, have already asked it in 'Law' but here goes ... I bought a Panasonic DVD recorder at a well known department store around four months ago, it worked fine when I bought it, but now it is not working properly and the store took it back to be repaired three weeks ago. They said it would take two weeks to repair, when I enquired why they still had it, they say it is going to be another two months! They haven't given me a replacement to us. I wondered how I stand. Could I demand (1) a replacement while they are repairing my DVD player; (2) an extended guarantee when it eventually is returned as it is going to take so long; (3) or say I don't want the original DVD player back, and ask for a new one with a full year's guarantee – there must be something seriously wrong with mine if it is taking so long to repair !

smurfchops Mon 30/06/08 21:36

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888sally888
Mon 30/06/08
21:38

I seem to think there is something like a 'sale of goods act 197?' which states that goods have to be a useable standard.

Better check this though! I personally would say they had sold me a sub-standard product and demand a brand new replacement with a full guarantee.

smurfchops
Mon 30/06/08
21:42

Question Author

Hi Sally, I wondered about that and would like to demand a brand new DVD player with a full guarantee, but not sure about my rights. CAB are always so busy. ABers ... Are there any Advice Bureaus online that might help?? They are a good store to deal with by the way ...

Oneeyedvic
Tue 01/07/08
07:28

Unfortunately, once you agree to a repair, you give up your right to a refund.

That said, the Sale of Goods Act refers to 'reasonable' which is not defined.

I would suggest that you initially don't demand, but 'suggest' in polite terms that the manager either give you a replacement unit (with a 12 month guarantee) or refund your money.

If he doesn't do that, then ask for his / her name and also the head office address - that makes clear to him / her that
you will take things further.

If they do that, then post back and I (or someone else) will tell you how to proceed further.

Try to be nice - people want to deal with nice people who ask politely - not angry people who demand.

888sally888
Tue 01/07/08
07:38

Sorry I meant demand in a nice way. Sweet smile but firm!!

raysparx1
Tue 01/07/08
17:34

I would also point out to them, that any product that develops a fault within the first six months of purchase is deemed to have been faulty when purchased, so they should replace it with a new one. good luck smurf.

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