Donate SIGN UP

Amazon Charges

Avatar Image
ianmonger | 16:43 Sat 13th Feb 2016 | Business & Finance
8 Answers
On my bank statement I have been charged £70 by Amazon for a prime service I did not order. How can I cancel it. Please help
Gravatar

Answers

1 to 8 of 8rss feed

Best Answer

No best answer has yet been selected by ianmonger. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.
Ring them on 0800 496 1081 and tell them you did not order it.
Have you got an Amazon ? You can cancel your Prime Account on your account page.
Have you used any part of the service, such as next day delivery of Prime Video?
What is the start date of the contract?
You probably did order it (though you may not have noticed).

They often stick a statement near the bottom of an Amazon order which says "Do you want to join Amazon prime", which has tick in the YES box.

If you don't untick the box then you automatically join Amazon Prime.

There is an article from the Daily Mail here about it

http://www.dailymail.co.uk/news/article-2983634/Has-Amazon-picked-79-pocket-millions-duped-signing-costly-prime-service-don-t-want.html
It is easy to cancel but they do not give refunds. Hae a look at YourPrime account and cancel it before the anniversary date.

Look in Manage My Prime Account.

I have recently cancelled mine. It runs until July so I am going to make the most of the free delivery perk before it finally runs out.
Question Author
Thank you all for your answers. I have taken note of all items
and will see what I can do.. I Have sent them an email saying I have been
scammed , I wonder what they will say. Next I will try the phone. I have
the service once only.
I think VHG is right I did not see the box
I am 89 years old and suffer with Age related Macular Degeneraion,
so I have a good excuse. Thanks again everyone
Question Author
Goog news
.I have managed to get on to my aacouint and explain everything.
They have now cancelled this prime account in an email they have just sent me and that my money will be returned in seven days.
Thanks to all you wonderfull people
Harry
,

1 to 8 of 8rss feed

Do you know the answer?

Amazon Charges

Answer Question >>