Forgotten My Online Banking Details

[phleb]

and pin for my debit card! because i bank online i don't know my account number as i don't receive paper bills etc.

How am i supposed to get into my account now? I am so stressed about it, surely they should have other security details they can check for us!

I had a complete brain block, i cannot believe it!

[crzyryn]

Which bank?

[chrissa1]

Give them a ring.

[eanceoil]

Is there a prompt for 'forgotten password' they send you a link to your e-mail address? forgot username. that's usually a normal thing a bank would do or else a contact us number if it''s 365/24/7 online banking

[jack daniels]

Your sort code and account number will be on the front of your car

[phleb]

Natwest, sort code is in front of card but not account number

[crzyryn]

jack daniels only for certain banks. Natwest PLC only show sort codes not the account number. HSBC show both.

[crzyryn]

So it's Natwest. Do you know the 4 digits after your D.O.B?

[sherrardk]

You might be better off trying to sleep on it - it might come back to you in the morning when you're not so stressed about it.

[jack daniels]

Should read card. You will have to contact the bank itself for your pin - do you not use the pin to draw money out at an ATM?

[Jackdaw33]

Have you got a cheque book? Your A/C number will be on there.

[crzyryn]

You'll have a card reader. Try guessing your pin on that with your card. 3 attempts and your stuffed. You can't ring the bank without your customer number, 4 digit pin (online, telephone banking) and password. Don't even bother calling them without it unless you want to have them reset and sent by post. Natwest can't do anything over the phone for you (other than sent out new codes).

[crzyryn]

Your account number is useless in this matter. 25 years a bank manager for Natwest, I should know. Call the bank and ask them to send out a new pin for your card. Ask for your internet banking details to be sent to you (this will be by post). If you can't remember your customer number (D.O.B including 4 digits) then you can't reset your account online nor will customer services be able to give it to you.

[Old_Geezer]

Wander in to your local branch and get it sorted.

[hc4361]

You'll remember the details in the morning.

[hc4361]

I have a notebook in my safe, too.

[ummmm]

I have my bank details written in my bible :-)

[AlwaysConfused]

You'll have to call your bank, they will send out your details in the post. There will be to letters and each will arrive within days of each other, so you will be unable to access your account on line for about a week. When you get your details, write them down somewhere safe, with your log on detail and password written somewhere separately.