ChatterBank5 mins ago
I have just bought my 2nd pair of varifocal glasses (from the same opticians that I bought my first pair) and to be quite honest they (the lenses) are no where near as good as my first pair. There is a "sweet spot" on each lense where I can see well but if I move my eyes to look out of the side of the glasses it becomes blurred and distorted. I was aware of this as soon as I tried them on in the opticians but I was advised to wear them for a while untill I got used to them as there is a 30 day satisfaction / wearing in clause.
Its now 4 days since I started wearing them and my eyes still have not got used to them.
The assistant also told me that if I wanted lenses as good as the first ones, then I would have to pay an extra �85 on top of the �360 I paid for them in the first place.
I'm so pi55ed off with them I am going to ask for my money back and go else where.
My question is.......am I wasting my time or do I have a good case?
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I know some users doubt the validity of legal advice handed out here, but I am about to point you in the direction of a section of an act of parliament so you can check it out if you like. s.14 of the Sale and Supply of Goods Act is about good not being fit for their purpose. (Specifically s.14(B)). A good trick might be to mention the Sale and Supply of Goods Act next time you take it up with them. Also use the phrase "I have taken initial legal advice on this matter" - it often sorts things out VERY QUICKLY. It does seem to me that if you can't see through your glasses then they are not fit for their purpose - and thus you can envoke those statutory rights that everyone always wonders about when they see the words "This does not affect your statutory rights".
http://www.consumerdirect.gov.uk/ - this website will hopefully clarify.
frame size does make a difference.
When I got my varifocals from specsavers, the man warned me that the frames that I had chosen were small and that this would result in a smaller sweet spot. As I don't wear my glasses all the time, I thought that this would be okay and it was. I did have a problem with lining up the sweet spot at first, but they adjusted the frames so they sat higher on my face and it was fine. At that time, don't know if they still have, they had a deal on that if you weren't satisfied with your varifocals, then they would take them back and make you separate near and distance vision glasses instead
Hi fly258 - thought you might like to take a lat this question I posted some time back:
Since then, I have had two pairs of variofocals made up & at first experienced the same problems as you. I just couldn't get used to the blind spots at the sides of the lenses when driving, or at the top/bottom when walking down the stairs - nearly missed a few steps! Having said that, they are brilliant for reading the text on my pc monitor.
I went back to SpecSavers twice, but they said I should give them more time - which I've done. I have tried on my old bifocals a few times, but I know I couldn't go back to using them - so I'm sticking with the varifocals.
Good luck in whatever you decide to do.