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Wheelchair assesments, which department?

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StretchyLegs | 10:19 Wed 18th Nov 2009 | Health & Fitness
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Hello, I hope someone can help, my Mum is in a care home in Essex and wheelchair bound. About 10 weeks ago a man called to see her and told the Nurse on duty that my Mum's wheelchair was wrong for her ,she should not be hoisted and he would be back in touch,
The nurse in question didn't know where he was from (?!) I have contacted Essex social care who know nothing at all.
Please can anyone suggest where this guy may have come from we would be so grateful.
Thank you
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